> ## Documentation Index > Fetch the complete documentation index at: https://docs.retellai.com/llms.txt > Use this file to discover all available pages before exploring further. # Update CRM Config > Update the organization's CRM configuration. Omitted fields stay as they are; a field that is sent replaces its stored value in full. ## OpenAPI ````yaml openapi-final post /update-crm-config openapi: 3.0.3 info: title: Retell SDK version: 3.0.0 x-retell-spec-revision: 2026-10-04-3cbc602 contact: name: Retell Support url: https://www.retellai.com/ email: support@retellai.com license: name: Apache 2.0 url: https://www.apache.org/licenses/LICENSE-2.0.html servers: - url: https://api.retellai.com description: The production server. security: - api_key: [] paths: /update-crm-config: post: description: >- Update the organization's CRM configuration. Omitted fields stay as they are; a field that is sent replaces its stored value in full. operationId: updateCrmConfig requestBody: required: true content: application/json: schema: type: object properties: app_id: type: string nullable: true description: >- ID of the CRM app to link. Pass null to unlink, which stops syncing. Changing it resets the sync cursor, so the next sync re-reads every contact from the new CRM. contact_memory_update_prompt: type: string nullable: true maxLength: 2000 description: >- Workspace-shared memory rewrite prompt. Pass null to restore the built-in preset. Supports conversation dynamic variables using {{variable_name}}. custom_fields: type: array maxItems: 200 description: >- Replaces the stored list. Names must be snake_case and cannot collide with a built-in contact field or start with `contact`/`external`. Removing a field that an analysis data mapping still targets is rejected — send crm_analysis_data_mappings in the same request to retarget or drop those mappings. items: $ref: '#/components/schemas/CRMCustomFieldSchema' crm_analysis_data_mappings: type: array maxItems: 200 description: Replaces the stored list. items: $ref: '#/components/schemas/CRMAnalysisDataMapping' contact_tags: type: array nullable: true maxItems: 1000 uniqueItems: true items: allOf: - $ref: '#/components/schemas/ContactTag' - type: object required: - id - label properties: id: type: string pattern: ^[0-9a-f]{32}$ description: >- Replaces the organization's available contact tags. Tag IDs must be unique 32-character hexadecimal strings and labels are trimmed. Omit to leave unchanged, or send null or an empty array to clear the list. Does not change tags already assigned to contacts. contact_columns_order: type: array maxItems: 200 description: >- Preferred display order of contact fields, for clients that render contacts as a table. Not used by the API itself. items: type: string responses: '200': description: Updated CRM config. content: application/json: schema: $ref: '#/components/schemas/CRMConfig' '400': $ref: '#/components/responses/BadRequest' '401': $ref: '#/components/responses/Unauthorized' '404': $ref: '#/components/responses/NotFound' '429': $ref: '#/components/responses/TooManyRequests' '500': $ref: '#/components/responses/InternalServerError' x-codeSamples: - lang: JavaScript source: |- import Retell from 'retell-sdk'; const client = new Retell({ apiKey: process.env['RETELL_API_KEY'], // This is the default and can be omitted }); const crmConfig = await client.crm.updateConfig(); console.log(crmConfig.org_id); - lang: Python source: |- import os from retell import Retell client = Retell( api_key=os.environ.get("RETELL_API_KEY"), # This is the default and can be omitted ) crm_config = client.crm.update_config() print(crm_config.org_id) components: schemas: CRMCustomFieldSchema: type: object properties: name: type: string label: type: string description: Display label for the field. description: type: string type: type: string enum: - string - number - boolean - date - datetime - enum options: type: array items: type: string description: >- Allowed values. Required when `type` is `enum`, where a value is rejected unless it appears here; ignored for every other type. required: - name - type CRMAnalysisDataMapping: type: object properties: field_name: type: string description: >- Contact field to write to. Must be an existing built-in or custom contact field, and cannot be phone_number, which identifies the contact. analysis_data_name: type: string description: >- Name of the post-call analysis field to read the value from. A value that does not match the contact field's type is skipped rather than failing the conversation. update_mode: type: string description: >- How to reconcile the new value with what the contact already holds. `overwrite` always replaces it, `fill_if_empty` writes only when the field is empty, and `merge` combines the existing text with the new value. `merge` is available on string fields only. enum: - overwrite - fill_if_empty - merge required: - field_name - analysis_data_name - update_mode ContactTag: type: object required: - id - label properties: id: type: string minLength: 32 maxLength: 32 description: Unique identifier for the tag. label: type: string description: Human-readable label for the tag. minLength: 1 maxLength: 40 pattern: \S CRMConfig: type: object required: - org_id - contact_memory_update_prompt - default_contact_memory_update_prompt properties: org_id: type: string contact_memory_update_prompt: type: string nullable: true maxLength: 2000 description: >- Workspace-shared memory rewrite prompt. Null uses the built-in preset. Supports conversation dynamic variables using {{variable_name}}. default_contact_memory_update_prompt: type: string readOnly: true description: Built-in memory rewrite prompt. app_id: type: string description: The connected CRM integration app ID. last_sync_timestamp: type: number description: Epoch milliseconds of the last successful sync. custom_fields: type: array items: $ref: '#/components/schemas/CRMCustomFieldSchema' crm_analysis_data_mappings: type: array items: $ref: '#/components/schemas/CRMAnalysisDataMapping' contact_columns_order: type: array items: type: string description: >- Preferred display order of contact fields, for clients that render contacts as a table. Not used by the API itself. contact_tags: type: array maxItems: 1000 uniqueItems: true items: $ref: '#/components/schemas/ContactTag' description: Tags available to contacts in this organization. responses: BadRequest: description: Bad Request content: application/json: schema: type: object properties: status: type: string enum: - error message: type: string example: Invalid request format, please check API reference. Unauthorized: description: Unauthorized content: application/json: schema: type: object properties: status: type: string enum: - error message: type: string example: API key is missing or invalid. NotFound: description: Not Found content: application/json: schema: type: object properties: status: type: string enum: - error message: type: string example: The requested resource was not found. TooManyRequests: description: Too Many Requests content: application/json: schema: type: object properties: status: type: string enum: - error message: type: string example: Account rate limited, please throttle your requests. InternalServerError: description: Internal Server Error content: application/json: schema: type: object properties: status: type: string enum: - error message: type: string example: An unexpected server error occurred. securitySchemes: api_key: type: http scheme: bearer bearerFormat: string description: >- Authentication header containing API key (find it in dashboard). The format is "Bearer YOUR_API_KEY" ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.